The patented Headlock® design provides a level of protection worthy of the finest instruments. Your guitar quickly straps in and remains stabilized during transport. The headstock is suspended inside the case, saving the guitar from both side and rear impacts that could otherwise snap the neck. Extensive testing reveals that "Hardcase protection" is a myth, as the Headlock® - equipped M80 outperforms traditional wood and plastic hard cases in every way.
Integral ABS panels deliver hardcase protection at a fraction of the weight (MONO cases weigh in at about 75% less than their hardcase counterparts.) The reinforced outer shell of the M80 hybrid case absorbs and deflects hard impact away from the vulnerable areas of the bass.
Hi-density foam bumpers divert vertical impacts out and around the lower bout of the bass, away from the strap pin.
Most MONO cases come equipped with the triple D-ring attachments required for the optional Classic Tick Accessory Case, the modular tool case designed to extend the storage capacity of your guitar case. The Classic Tick Accessory Case seamlessly and securely attaches to the case as shown. Some older cases may not be Tick-ready - please contact support if you have questions about the Tick-compatibility of your MONO case.
The standard warranty period for most products is one year. Warranty services will be facilitated through the distribution network or authorized service centers exclusively. Should customers require assistance, we will endeavor to provide support within our means. Additionally, many companies offer warranty coverage beyond one year as part of regular service or through special events or promotions.
Any extensions to the warranty period will be communicated via email or indicated on the invoice. Customers are required to furnish all valid documentation for warranty claims. In the event of a lost invoice, customers can access it on our website or request a copy via email or WhatsApp through the contact us page or our provided contact details.
No customization for standard products.
All orders made on sursargam.com will be dispatched within 0-3 days from our warehouse located in New Delhi.The process involves several steps:
Musical instruments and professional audio equipment are delicate items that require careful testing and packaging.
While we may not offer immediate shipping, our meticulous approach minimizes the risk of damage during transit within India. Our utmost priority is to ensure your product reaches you safely. Typically, shipping transit times range from 1 to 4 working days under normal circumstances.
**Sursargam Return and Exchange Policy**
*15-Day Satisfaction Guarantee*
At Sursargam, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return and exchange policy to ensure your peace of mind.
**Return Policy:**
Once your return is authorized, please securely pack the item and ship it to:
Sursargam B-29 3rd Floor, Wazirpur Industrial Area, Delhi-110052 India Phone: +91-9899061273
Refunds will be processed within five business days of receiving the returned item. Please note that shipping and handling charges are non-refundable unless the product is damaged or defective upon arrival.
Products with physical damage must be reported to Sursargam within 2 days of delivery.
**Restocking Fee:**
A restocking fee of 20% will be applied if the returned product shows any signs of usage or is missing any components of the original packaging, including but not limited to the warranty card, owner’s manual, or accessories.
**Exchange Policy:**
**Customer Support:**
Our dedicated customer support team is available to assist you with any questions or concerns regarding the return and exchange process. Please don’t hesitate to reach out to us at +91-9899061273 or email support@sursargam .com for prompt assistance.
At Sursargam, your satisfaction is our top priority, and we strive to make every shopping experience a positive one. Thank you for choosing Sursargam for all your musical