Below are some frequently asked questions (FAQs) for your reference. If you don’t find the answer you’re looking for, please click on the “Contact Us” link located on the bottom side of the page. This will direct you to a dedicated form where you can send us an email. When contacting us, please provide as much detail as possible in your email. If your inquiry pertains to a specific item, kindly include the Product Model/ID. Please be aware that response times from Customer Support via email may vary, typically ranging from 24 to 72 hours depending on the nature of your query.

What payment methods does SurSargam accept?

SurSargam accepts the following payment methods:

1. Credit/debit card, NEFT, or Bank Transfer via the online payment gateway on the SurSargam website.

2. CHEQUE/DD: You can deposit a cheque into our bank account at a branch near you. Please ensure the cheque is made out to Suhavi Electronics.

Bank Details


Account Name: Suhavi Electronics


Bank Address: B2/16, Ashok Vihar Phase-2,



Current Account No. : 033105006043



Please Scan This QR Code To Make Payment

Paytm  UPI for SurSargam

SurSargam Return Policy

15-Day Satisfaction Guarantee

At SurSargam, a subsidiary of Suhavi Electronics (GST Number: 07APGPA6984A1Z3), we prioritize your satisfaction with every purchase. Our 15-day satisfaction guarantee ensures that you can shop with confidence knowing that if you’re not completely satisfied with your purchase, you have the option to return it within 15 days from the delivery date for a full refund of the product purchase price, full credit, or exchange of your choice.

Return Conditions:

– Returns must be initiated within the first 15 days from the delivery date.
– All returned items must be in their original packaging with all components intact, including the warranty card and owner’s manual, and must exhibit no signs of wear or abuse.
– To prevent damage during return shipment, please pack the item securely as it was delivered to you.
– Refunds are processed for the product value only, excluding shipping and handling charges, unless the product is damaged or defective upon arrival.
– Products with physical damage must be reported to SurSargam within 2 days of the delivery date.

Non-Returnable Items:

Certain items are non-returnable, including but not limited to:
– Opened or used sets of strings, boxes of reeds, computer software, audio interfaces, MIDI keyboards, and other products that require registration for use.
– Hygiene-sensitive items such as internal earphones, earplugs, traditional and ethnic wind instruments, saxophones, and harmonicas.
– Installed pickups or items.
– Drumheads, sticks, books, cassettes, CDs, DVDs, and videos.
– Instruments with missing, altered, or tampered serial numbers.
– Open box products, which are non-returnable but guaranteed to be functional.

Return Process:

To initiate a return, please contact us at +91-9899061273 or email us at support@SurSargam.com. All returns must be authorized, and the return shipment must be mailed within 15 days of the delivery of your order.

Please send your return to:

B-29, Third Floor Industrial Area,
Phone: +91-9899061273

Refunds will be processed upon receiving the returned package. Please allow up to five business days for the refund to be transferred, following banking and payment gateway norms.

Shipping and Delivery:

Orders are typically dispatched within 0-3 days from our warehouse. Due to current circumstances, delivery times may be longer than usual. While we strive to ensure timely delivery, please bear with us in case of any delays.

Packaging Safety:

We take utmost care in packaging your orders to minimize transit damage. In the rare event of damage during shipping, please notify us promptly for a replacement or refund.

Customer Support:

Customer Support Policy

At SurSargam, we are committed to providing exceptional customer service and ensuring that every interaction with our customers is a positive one. Our Customer Support Policy outlines our approach to resolving issues, addressing concerns, and assisting our valued customers.

1. Customer-Centric Approach: We prioritize our customers’ needs and concerns above all else. Our team is dedicated to delivering prompt, courteous, and effective support to ensure customer satisfaction.

2. Accessibility: Customers can reach our support team through various channels, including:
– Phone: +91-9899061273
– Email: support@SurSargam.com
– Live Chat: Available on our website during business hours
– In-Store Assistance: Visit any of our physical store locations for face-to-face support

3. Prompt Response Times: We aim to acknowledge all customer inquiries and issues promptly. Our response times are as follows:
– Phone and Live Chat: Immediate assistance during business hours; within 24 hours for inquiries received outside business hours
– Email: Within 24 hours of receiving the email

4. Resolution Commitment: Our goal is to resolve customer issues swiftly and satisfactorily. We commit to:
– Investigating each issue thoroughly
– Providing regular updates on the progress of resolving the issue
– Offering fair and appropriate solutions tailored to each customer’s situation

5. Empowered Support Team: Our support team is empowered to make decisions and take actions necessary to resolve customer concerns efficiently. They undergo continuous training to enhance their skills and knowledge, ensuring they can address a wide range of issues effectively.

6. Feedback and Improvement: We value feedback from our customers as it helps us identify areas for improvement. After resolving an issue, we may follow up with customers to gather feedback on their experience and identify opportunities to enhance our services.

7. Privacy and Confidentiality: We respect our customers’ privacy and handle all personal information with the utmost confidentiality. Customer data is only used for support purposes and is never shared with third parties without consent, except where required by law.

8. Continuous Improvement: We are committed to continuously improving our customer support processes and procedures. We regularly review customer feedback, analyze support metrics, and implement changes to enhance the overall customer experience.

At SurSargam, we stand by our commitment to providing exceptional customer support. If you have any questions, concerns, or feedback regarding our Customer Support Policy or our services, please don’t hesitate to contact us. We appreciate your business and look forward to serving you.
Note: This return policy is applicable only for online purchases made at SurSargam. For purchases made in-store, please refer to our in-store return policy.
Apologies for the oversight. The above text does not explicitly mention an exchange policy. However, it does state that customers have the option to return items for a full refund of the product purchase price or full credit, which implies that exchanges for a different product may not be explicitly outlined in the policy.

Exchange Policy:

In addition to returns for refunds or store credit, SurSargam also offers the option for exchanges. If you wish to exchange your purchased item for a different product of equal or lesser value, please contact us at +91-9899061273 or email us at support@SurSargam.com within the 15-day return window. Exchanges are subject to product availability and must meet the same conditions as returns, including being in their original packaging and exhibiting no signs of wear or abuse. Once the returned item is received and inspected, we will process the exchange accordingly. If the desired exchange item is of lesser value, the price difference will be refunded, or if it is of higher value, the additional payment will be required.

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