Entire Agreement

Unless expressly stated otherwise in a separate formal purchase agreement between you and SurSargam by Suhavi Electronics(GST Number:07APGPA6984A1Z3), these terms and conditions (referred to as this “Agreement”) govern all your online purchases from the website at www.sursargam.com (referred to as the “Site”), and cannot be altered, supplemented, or amended by you through the use of any other document(s). Any attempt to modify, supplement, or amend this Agreement, or to place an order for product(s) subject to additional or altered terms and conditions, will be invalid unless agreed upon in writing by both you and SUHAVI ELECTRONICS.

ACCEPTANCE

By purchasing products and/or services from the Site, you acknowledge and consent to abide by this Agreement. Orders made on sursargam are not deemed binding until they are accepted by sursargam. sursargam retains the right to decline service to any individual. Acceptance of an order by sursargam may be confirmed through a response email or by dispatching the ordered items to you.

PRICING

Due to the rapid changes in prices, product descriptions, and availability, sursargam cannot guarantee the accuracy or completeness of the information provided on the Site. For detailed pricing policies, please consult our Site Terms of Use.

The Manufacturer’s Suggested Retail Price (MRP) serves as a standard reference point. sursargam frequently offers products at prices below the MRP, and sales may not always occur at the MRP.

The MRP serves as a baseline for comparing discounts offered by other retailers. Whether other retailers adhere to the MRP can vary based on factors such as the product, location, store type, and timeframe.

While sursargam updates the MRP periodically in direct mail offers and on the website, manufacturers may alter their MRP without notice. For the most current MRP information, please reach out to the manufacturer of the specific product.

The MRP quoted for house or private label brands at sursargam is internally calculated, taking into account comparable name-brand products. sursargam often sells such products at prices lower than the MRP, and sales may not always occur at the MRP.

Although limited-time events at sursargam are intended to be temporary, the discounted prices offered during these events may continue beyond the event period.

SHIPPING CHARGES -TAXES AND TITLE

Shipping and handling charges will be clearly indicated on your order form when shopping with sursargam. Typically, orders received before 4:00 p.m. are dispatched within 0 to 3 working days. Orders placed on Sundays or holidays will be processed on the next business day. For security purposes, initial orders and those shipping to alternate addresses may undergo extended verification. While sursargam reserves the right to make partial shipments, you are still responsible for payment for any remaining deliveries.

All products purchased from sursargam are governed by a shipment contract. This means that the risk of loss and title for such items is transferred to you upon our delivery to the carrier.

For more information on our shipping policies, including rates, delivery times, and potential delays, please reach out to us via email or contact us at +91 98990-61273.

Return Process

To initiate a product return, please contact us promptly at +91 9899061273 or email us at support@sursargam.com.

All return requests must receive authorization, and the return shipment must be dispatched within 15 days of your order’s delivery.

Kindly ensure that you pack the product securely, maintaining its original condition, to prevent any damage or dents during the return shipment process.

Please send your return to:

SurSargam

B-29, Third Floor,

Wazirpur Industrial Area

Delhi 110052.

Ph – +91 9899061273

The refund process will commence upon the safe receipt of the package at our New Delhi store.

The refund amount will be transferred, following banking and payment gateway norms, within five business days of receiving the returned shipment at our store.

PLEASE NOTE THAT THIS RETURN POLICY IS APPLICABLE FOR YOUR ONLINE PURCHASES ON SURSARGAM.COM ONLY.

For additional details on our guarantees, shipping, and return policies, feel free to get in touch with us.

PAYMENT TERMS

You can pay for internet orders using various methods, including VISA, MasterCard, RUPAY, NEFT, UPI, and internet banking. If you encounter any issues placing an order online, please call us at +91 98990-61273 for assistance or to place your order over the phone.

APPLICABLE LAW—RESALE OR EXPORT

You consent to adhere to all relevant laws and regulations of the different states and of India. You also confirm and assure that you are purchasing solely for personal use and not for resale or export purposes.

GOVERNING LAW AND JURISDICTION

These terms and conditions will be governed by and construed in accordance with the laws of Delhi and the state of Delhi, as applied to contracts executed and performed entirely in Delhi, without regard to conflicts of law principles. Any legal action or proceeding arising from or related to this Agreement will be exclusively initiated in state or district court in Delhi. You hereby irrevocably consent to the exclusive jurisdiction and venue of such courts.

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