We are dedicated to delivering excellence and ensuring the complete satisfaction of our customers. We take pride in offering complimentary shipping services, and rest assured, we are committed to expediting the delivery of your order. Please bear in mind any holidays that may affect delivery times.


Orders for our products placed before 4:00 PM are processed and dispatched within 0-3 business days. Orders placed on Sundays and holidays shall be dispatched on the next working day, with delivery expected within 1-4 days depending on the region. Shipments are scheduled for weekends and holidays as well. During peak order periods, there might be slight delays in shipment, for which we appreciate your patience. Please allow extra transit time for delivery. Should there be a significant delay in shipping your order, we will promptly notify you via email.

**Wrong Address Disclaimer**

Customers are responsible for ensuring the accuracy of the shipping address provided. While we strive to expedite processing and shipping, there is a limited timeframe for correcting any inaccuracies. If you suspect an error in the shipping address, please contact us immediately.

**Undelivered Orders**

Orders returned to us as undelivered due to incorrect shipping information may incur a restocking fee, which will be determined by us.

**Lost/Stolen Packages**

Suhavimart.com bears no liability for packages lost or stolen after delivery confirmation. If your tracking information indicates delivery but you have not received your package, please notify local authorities.

**Return Request Days**

Customers may return items to Suhavimart.com within 15 days of receipt, provided the items are unopened and unused.

**Out of Stock Item Process**

In the event of out-of-stock items, sursargam.com prioritizes fulfillment based on available inventory and dispatches remaining items once restocked.


By accessing our site and placing an order, you acknowledge and accept the terms outlined in this Shipping Policy.

**Is My Instrument Safe During Transit**

We take utmost care in packaging all instruments to prevent damage during transit. Our shipments are insured for added security. Standard packaging includes triple-ply corrugated packaging for small items, five-ply corrugated boxes for guitars, and bubble wrap for other items where standard packaging is unavailable.

**Contact Information**

For any questions or comments, please contact us via the following channels:

Email – support@sursargam.com

Phone – +91-9899061273

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