**Sursargam Return and Exchange Policy**

*15-Day Satisfaction Guarantee*

At Sursargam by Suhavi Electronics (GST Number: 07APGPA6984A1Z3), we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return and exchange policy to ensure your peace of mind.

**Return Policy:**

– You have 15 days from the date of delivery to initiate a return for a full refund of the product purchase price, full credit, or exchange of your choice.
– All returned items must be in their original packaging with all components intact, including the warranty card and owner’s manual, and must show no signs of wear or damage.
– To initiate a return, please contact us at +91-9899061273 or email us at support@sursargam.com to obtain a return authorization.
– Once your return is authorized, please securely pack the item and ship it to:
B-29, Third Floor Industrial Area,
Phone: +91-9899061273
– Refunds will be processed within five business days of receiving the returned item. Please note that shipping and handling charges are non-refundable unless the product is damaged or defective upon arrival.
– Products with physical damage must be reported to Sursargam within 2 days of delivery.

**Restocking Fee:**
– A restocking fee of 20% will be applied if the returned product shows any signs of usage or is missing any components of the original packaging, including but not limited to the warranty card, owner’s manual, or accessories.

**Exchange Policy:**

– In addition to returns, we also offer the option for exchanges within the 15-day return window.
– To initiate an exchange, please follow the same process as outlined in the Return Policy above.
– Exchanges are subject to product availability. If the desired exchange item is of lesser value, the price difference will be refunded, or if it is of higher value, the additional payment will be required.
– All exchanged items must meet the same conditions as returns, including being in their original packaging and showing no signs of wear or damage.

**Customer Support:**

Our dedicated customer support team is available to assist you with any questions or concerns regarding the return and exchange process. Please don’t hesitate to reach out to us at +91-9899061273 or email support@suhavimart.com for prompt assistance.

At Sursargam, your satisfaction is our top priority, and we strive to make every shopping experience a positive one. Thank you for choosing Sursargam for all your musical needs!

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