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The Violet SM does not compromise on sound or workmanship. The soundboard of the instrument is made from carefully selected Sitka spruce, whose excellent acoustic properties are further enhanced by our innovative individual voicing process. The back and sides are made from African mahogany. This combination gives the guitar a perfectly balanced sound with clear highs, warm bass and long-lasting sustain. It is thus ideal for delicate fingerstyle as well as more aggressive flatpicking or strumming.
In addition to a number of dark appointments, the beautiful natural appearance of the instrument is further enhanced by our Open-Pore Finish, which leaves the deep pores of the wood open. The Violet SM is available in both dreadnought and grand auditorium with cutaway.
Unique voicing process
The premium nature of the Violet SM is underscored by the fact that the soundboard is individually tuned using the voicing process, which enhances the instrument’s tonal properties to the highest level. Thanks to that, the Violet SM has a crystalline clear, harmonically rich, balanced, and highly dynamic sound across the entire tonal spectrum.
Open-Pore Finish
The instrument features Open-Pore Finish, a special thin finish that promotes the natural sonic qualities of tonewoods and provides an excellent level of surface protection.
Furch CNR System® Neck Design
A high precision, dual-action truss rod maintains neck stability and allows for fine adjustment of the neck relief, bilaterally. The truss rod is housed in a highly rigid carbon casing which enables a very smooth and controlled neck relief, ensuring the best playability and enduring optimal setup.
A fully adjustable dual-action truss rod for highly precise adjustment of the neck bow in both the convex and concave directions.
A highly rigid carbon casing that maintains the neck in the set position over a period much longer than is the case with standard neck joint designs and, at the same time, facilitates a gradual bow in the neck, a factor of essential importance for playability.
A casting made of special alloy located inside the neck heel that ensures a stable position of the neck and its angle vis-à-vis the body.
Contrasting black details
The spruce soundboard of the Violet SM is decorated with binding, pickguard and an annular rosette in a contrasting black design.
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FAQ : Frequently asked questions
The standard warranty period for most products is one year. Warranty services will be facilitated through the distribution network or authorized service centers exclusively. Should customers require assistance, we will endeavor to provide support within our means. Additionally, many companies offer warranty coverage beyond one year as part of regular service or through special events or promotions.
Any extensions to the warranty period will be communicated via email or indicated on the invoice. Customers are required to furnish all valid documentation for warranty claims. In the event of a lost invoice, customers can access it on our website or request a copy via email or WhatsApp through the contact us page or our provided contact details.
No customization for standard products.
All orders made on sursargam.com will be dispatched within 0-3 days from our warehouse located in New Delhi.The process involves several steps:
- Order placement
- Product verification to ensure seamless operation and physical condition
- Packaging using high-quality materials
- Shipment
Musical instruments and professional audio equipment are delicate items that require careful testing and packaging.
While we may not offer immediate shipping, our meticulous approach minimizes the risk of damage during transit within India. Our utmost priority is to ensure your product reaches you safely. Typically, shipping transit times range from 1 to 4 working days under normal circumstances.
**Sursargam Return and Exchange Policy**
*15-Day Satisfaction Guarantee*
At Sursargam, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return and exchange policy to ensure your peace of mind.
**Return Policy:**
- You have 15 days from the date of delivery to initiate a return for a full refund of the product purchase price, full credit, or exchange of your choice.
- All returned items must be in their original packaging with all components intact, including the warranty card and owner’s manual, and must show no signs of wear or damage.
- To initiate a return, please contact us at +91-9899061273 or email us at support@sursargam .com to obtain a return authorization.
Once your return is authorized, please securely pack the item and ship it to:
Sursargam B-29 3rd Floor, Wazirpur Industrial Area, Delhi-110052 India Phone: +91-9899061273
Refunds will be processed within five business days of receiving the returned item. Please note that shipping and handling charges are non-refundable unless the product is damaged or defective upon arrival.
Products with physical damage must be reported to Sursargam within 2 days of delivery.
**Restocking Fee:**
A restocking fee of 20% will be applied if the returned product shows any signs of usage or is missing any components of the original packaging, including but not limited to the warranty card, owner’s manual, or accessories.
**Exchange Policy:**
- In addition to returns, we also offer the option for exchanges within the 15-day return window.
- To initiate an exchange, please follow the same process as outlined in the Return Policy above.
- Exchanges are subject to product availability. If the desired exchange item is of lesser value, the price difference will be refunded, or if its of higher value, the additional payment will be required.
- All exchanged items must meet the same conditions as returns, including being in their original packaging and showing no signs of wear or damage.
**Customer Support:**
Our dedicated customer support team is available to assist you with any questions or concerns regarding the return and exchange process. Please don’t hesitate to reach out to us at +91-9899061273 or email support@sursargam .com for prompt assistance.
At Sursargam, your satisfaction is our top priority, and we strive to make every shopping experience a positive one. Thank you for choosing Sursargam for all your musical