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Hi-X Drivers Meet Road-ready Construction
Approaching audio at an angle that prioritizes quality and conservation, Austrian Audio's Hi-X20 headphones supply professional-level sound with exceptional balance while remaining affordable and reliable for gig-to-gig travel and rugged studio environments. It all starts with Austrian Audio's proprietary Hi-X driver design and slow-retention memory foam earpads that keep you locked into your sound for maximum authenticity and nuance. These headphones' foldable metal housing means they're physically reliable and can be taken just about anywhere. To top it all off, the Hi-X20 comes complete with a 3-meter detachable cable and a soft carrying bag for wherever your audial adventures take you.
Hi-X: a bastion of elite audio design
At the heart of every pair of Hi-X headphones lies Austrian Audio's heralded duo of Hi-X drivers. A precise audial design, studio-grade hardware elements, and close attention to sonic balance result in detailed, authentic audio. With Hi-X headphones, you can expect exceptionally balanced mid to high frequencies topped off with a powerful yet tasteful bass response, making these headphones an excellent option for studio production, sound engineering, content creation, high-fidelity playback, and beyond.
Key Features
- Professional closed-back headphones for production spaces, sound engineers, content creation, hi-fi playback, and more
- Proprietary Hi-X drivers supply pro-level sound with exceptional balance
- Precise sound design produces balanced mid and high frequencies with ample bass response
- Ultra-soft, adjustable headband ensures countless hours of listening comfort
- Slow-retention memory foam earpads promote authentic acoustic accuracy and comfort
- Rugged metal build guarantees years of reliable performance
- Foldable design and included carrying bag allow for seamless travel and transport
- Detachable 3m cable for flexible use in larger working environments
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FAQ : Frequently asked questions
The standard warranty period for most products is one year. Warranty services will be facilitated through the distribution network or authorized service centers exclusively. Should customers require assistance, we will endeavor to provide support within our means. Additionally, many companies offer warranty coverage beyond one year as part of regular service or through special events or promotions.
Any extensions to the warranty period will be communicated via email or indicated on the invoice. Customers are required to furnish all valid documentation for warranty claims. In the event of a lost invoice, customers can access it on our website or request a copy via email or WhatsApp through the contact us page or our provided contact details.
No customization for standard products.
All orders made on sursargam.com will be dispatched within 0-3 days from our warehouse located in New Delhi.The process involves several steps:
- Order placement
- Product verification to ensure seamless operation and physical condition
- Packaging using high-quality materials
- Shipment
Musical instruments and professional audio equipment are delicate items that require careful testing and packaging.
While we may not offer immediate shipping, our meticulous approach minimizes the risk of damage during transit within India. Our utmost priority is to ensure your product reaches you safely. Typically, shipping transit times range from 1 to 4 working days under normal circumstances.
**Sursargam Return and Exchange Policy**
*15-Day Satisfaction Guarantee*
At Sursargam, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return and exchange policy to ensure your peace of mind.
**Return Policy:**
- You have 15 days from the date of delivery to initiate a return for a full refund of the product purchase price, full credit, or exchange of your choice.
- All returned items must be in their original packaging with all components intact, including the warranty card and owner’s manual, and must show no signs of wear or damage.
- To initiate a return, please contact us at +91-9899061273 or email us at support@sursargam .com to obtain a return authorization.
Once your return is authorized, please securely pack the item and ship it to:
Sursargam B-29 3rd Floor, Wazirpur Industrial Area, Delhi-110052 India Phone: +91-9899061273
Refunds will be processed within five business days of receiving the returned item. Please note that shipping and handling charges are non-refundable unless the product is damaged or defective upon arrival.
Products with physical damage must be reported to Sursargam within 2 days of delivery.
**Restocking Fee:**
A restocking fee of 20% will be applied if the returned product shows any signs of usage or is missing any components of the original packaging, including but not limited to the warranty card, owner’s manual, or accessories.
**Exchange Policy:**
- In addition to returns, we also offer the option for exchanges within the 15-day return window.
- To initiate an exchange, please follow the same process as outlined in the Return Policy above.
- Exchanges are subject to product availability. If the desired exchange item is of lesser value, the price difference will be refunded, or if its of higher value, the additional payment will be required.
- All exchanged items must meet the same conditions as returns, including being in their original packaging and showing no signs of wear or damage.
**Customer Support:**
Our dedicated customer support team is available to assist you with any questions or concerns regarding the return and exchange process. Please don’t hesitate to reach out to us at +91-9899061273 or email support@sursargam .com for prompt assistance.
At Sursargam, your satisfaction is our top priority, and we strive to make every shopping experience a positive one. Thank you for choosing Sursargam for all your musical