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      Return & Refund Policy

      Updated at 2023-06-05
      Definitions and key terms

      To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

      Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
      Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Suhavi Mart, that is responsible for your information under this Return & Refund Policy.
      Customer: refers to the company, organization or person that signs up to use the Suhavi Mart Service to manage the relationships with your consumers or service users.
      Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Suhavi Mart and use the services.
      Service: refers to the service provided by Suhavi Mart as described in the relative terms (if available) and on this platform.
      Website: site, which can be accessed via this URL: sursargam.com
      You: a person or entity that is registered with Suhavi Mart to use the Services.

      This Return & Refund Policy was created with Termify.
      Return & Refund Policy

      Thanks for shopping at Suhavi Mart. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

      As with any shopping experience, there are terms and conditions that apply to transactions at Suhavi Mart. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Suhavi Mart, you agree to the terms set forth below along with Policy.

      If there’s something wrong with the you bought, or if you are not happy with it, you have 1 week to issue a refund and return your .

      If you would like to return a product, the only way would be if you follow the next guidelines:

      The package needs to come back with the original receipt of the purchase.


      We at ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

      Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

      We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Suhavi Mart is not liable for damages that are caused to the items during transit or transportation.

      We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.

      Suhavi Mart is responsible for return shipping costs. Every returning shipping is paid by Suhavi Mart, even if the item didn’t have free shipping in the first place.
      Your Consent

      By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
      Changes To Our Return & Refund Policy

      Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
      Contact Us

      If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.

      Via Email: support@sursargam.com
      Via Phone Number: +91-9899061273
      Via this Link: https://sursargam.com/contact/
      Via this Address: B-3/38, Phase-2 Ashok Vihar, Delhi-110052

      Return Policy

      Return Policy for All Orders

      We are committed to ensuring your complete satisfaction with every purchase made through any channel, whether it’s via our website or over the phone. Please read our return policy carefully to understand your rights and responsibilities.

      Guarantee and Refunds

      We guarantee absolute satisfaction within 15 days of delivery. If any product is found to be defective, we offer a full 100% refund. Additionally, if you’re not completely satisfied with your order, you can return it for a full refund with no deductions or exchange it for another product of your choice. Partial or full refunds are available with the exchange value of the product. Return or refund requests must be made within 15 days of delivery. If a return is necessary, it must be initiated within this timeframe.

      Conditions for Returns

      All returned products must be in their original packaging, including manufacturer-provided corrugated boxes, warranty cards, manuals, and all other items originally included in the box. Products should show no signs of usage, as they undergo inspection and verification before shipment. Missing components will result in rejection of the product refund, and the customer will be responsible for return shipment costs.

      Refund Process

      Refunds will be issued for the amount paid in the case of defective products. Defective products must be reported within 2 days of delivery, or they will be considered as normal wear and tear.

      Return Terms and Conditions

      – Returns must be made within 15 days of delivery, without exception.
      – All return items must include original packaging, owner’s manual, warranty card, and should show no signs of wear or tear.
      – A standard 20% restocking fee will be deducted for any products with usage marks.
      – Certain items are non-returnable unless defective, including opened or used sets of strings, boxes of reeds, computer software, audio interfaces, MIDI keyboards, internal earphones, earplugs, traditional and ethnic wind instruments, saxophones, harmonicas, pickups, installed items, drumheads, sticks, and instruments with missing, altered, or tampered serial numbers.

      Return Process

      To initiate a return, please contact us promptly at +91-9899061273 or via email at support@sursargam.com. All returns must be authorized, and the return shipment must be sent within 15 days of order delivery. Please ensure the product is packed properly to avoid damage during return shipment. We will facilitate pickups to enhance your buying experience. Refunds will be processed upon receipt of the returned package at our New Delhi warehouse and transferred in accordance with banking and payment gateway norms within five business days.

      For further information on our guarantees, shipping, and return policies, please don’t hesitate to reach out to us.

      Return Address

      B-29, Third Floor, Wazirpur Industrial Area, Delhi-110052

      Contact: +91-9899061273

      Email: support@sursargam.com